
If you are signed in with your Work or School account, and don’t have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. If no Office version is shown, you don’t have an Office license assigned to the account you are signed in with. Go to to check which Office version and edition you have available. Make sure you have the correct Office installed Make sure you are signed in with your Work or School account, not your personal Microsoft account.Select your name and profile picture or icon at the top.Reset your password, then try activating Microsoft 365 again. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state.įor manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Select Update options, and then select Update now. To check for updates, open an Office app (such as Word), select File, and then select Account. It is recommended that Microsoft 365 be configured to install updates automatically.




If you aren’t an admin, see How do I find my Microsoft 365 admin? Activating Microsoft 365 on Windows 8.1 or earlier Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Try the following troubleshooting methods to solve the problem. Most features will be turned off on (date). We are having trouble verifying your Microsoft 365 account on this computer. When you try to activate Microsoft 365 Apps, you encounter one of the following errors:Ĭouldn’t verify account.
